Free Search Predefined Fields

Predefined fields for Free Search are as follows. For details of the correct syntax, see Free Search Syntax Rules.

• assignedGroup: The group that the ticket is assigned to.

• assignee: The task handler that the ticket is currently assigned to or that can accept the ticket

• createdate: The date the request was submitted

• closedate: The date that the request was marked as closed, rejected or canceled

• currentAssignee: The user name of the user that the ticket is assigned to.

• destinationDomain.name: The domain of objects used in the destination of an access request (For Multi-Domain Interconnected mode only)

• domain.name: The domain that the ticket was created in (For Multi-Domain Segregated mode only)

• expirationdate: The expiration date set for the ticket

  Only closed tickets with unrevoked expiration dates are found.

• fielddesc: The description field of a user-defined field in the ticket

• fieldname: The name of a user-defined field in the ticket

• fieldtype: The type of a user-defined field in the ticket

• fieldvalue: A value in a user-defined field in the ticket

• handler: All open or closed tickets, where the specified user requested a change to this rule, handled at least one workflow step, or is currently assigned to a ticket step

• id: The ticket ID #

• priority: One of the following values:

  • Critical
  • High
  • Normal
  • Low

• referringTo: All open or closed tickets that refer to the ticket ID specified in the search

• requester: The user who submitted the request

• sdDomain.name: The domain of a server decommission request (For Multi-Domain Interconnected mode only)

• slaoutcome: Whether the ticket met the total service-level handling time. One of the following values:

  • unknown - The configured total handling time has not yet arrived
  • met - Tickets that were closed before the configured total handling time arrived
  • overdue - Tickets that were open when the configured total handling time arrived, whether they are now open or closed
  • NA - SLA tracking is not enabled for the workflow

• slastatus: The ticket's current SLA status. One of the following values:

  • OK (in addition to tickets that have not yet changed status, all closed tickets have this status, even if outcome is Overdue)
  • Warning
  • Alert
  • Escalation
  • NA (SLA tracking is not enabled for the workflow)

• sourceDomain.name: The domain of objects used in the source of an access request (For Multi-Domain Interconnected mode only)

• status: Ticket (not task) statuses as one of these values:

  • in_progress: Ticket is in progress, at least one task is assigned
  • rejected: Ticket rejected by handler
  • resolved: Handling is completed but awaiting requester verification
  • cancelled: Ticket cancelled by requester
  • closed: Ticket completed, as verified by requester

• stepname: The current step or task of the ticket

• subject: The subject entered by the Requester

• tasksname: The name of the current task, when dynamic assignment is used

• taskstatus: One of these task status values:

  • waiting_to_be_assigned: Task has been assigned and waiting for user to take ticket
  • assigned: Task assigned to a user
  • waiting_for_more_info: Handler has requested additional information from user and is waiting for an answer
  • done: Ticket contains multiple tasks, where at least one task is done and at least one task is still to be completed
  • invalid: Task cannot be assigned as there is no valid handler. For example, handler deleted or configured to be on Out of office
  • pending: Task still being calculated
  • pending_license: Ticket contains targets that are not licensed for SecureChange. The ticket cannot advance in workflows until the license status is resolved

• updatedate: The date the ticket was last modified

• workflowname: The name of the specific workflow the ticket is following