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Repairing Connections
After your connectivity is approved and is already running properly, there may be network changes that suddenly break a connection or a connection interface. For example, a new firewall rule might block a specific connection.
You can revert changes made to a server, service or group. Deleting a server, service, or group cannot be reverted.
To quickly repair a connection:
- Detect the connection to be repaired:
- The Business Owner receives a "Blocked connection notification" - An automatic email alert with information on the date and time on which the specified connection was blocked.
- Any other user who is an editor of the application and has the following permissions may notice the broken connection and ask to repair it:
- View My Requests and create requests - A user with this permission can create SecureChange tickets and follow the progress of the ticket in SecureChange > My Requests.
- View SecureApp and access SecureApp applications - A user with this permission can view existing applications, configure application connections for applications that they own or for applications that they are an editor of.
- View connection status - A user with this permission can view the connection status icon.
- Make sure these requirements are met:
- The Access Request workflow is activated in SecureChange.
- The disconnected connection meets these requirements:
- The connection status is disconnected ().
- At least one open ticket that requested access for this connection has been closed.
- The connection was not edited since the last ticket that allowed it was approved.
- There are no other open tickets for the application that includes this connection (to verify this, make sure the number of tickets in the ticket icon is zero: ).
- Repair the connection:
- In the Connectivity tab, choose one of the following depending on the connection type:
- If this is a disconnected connection, go to and select Repair connection.
- If this is a disconnected interface, click to repair it.
- In the New Request window, select the Access Request workflow and click Create.
SecureApp creates a new request that is unique in two respects:
- It concerns a specific connection (as opposed to all connections)
- It requests to restore access that was previously granted (as opposed to approving all changes made throughout the application) - The Comment field asks to repair the connection with the specified name.
Accordingly, the Access Request field automatically shows the details of the connection to be repaired.
- In the Connectivity tab, choose one of the following depending on the connection type:
The ticket is processed as part of the SecureChange workflow. If it is approved, the broken connection is restored.