Free Search Predefined Fields

Predefined fields for Free Search are as follows. For details of the correct syntax, see Free Search Syntax Rules.

• assignedGroup: Group to which the ticket is assigned.

• assignee: Task handler to whom the ticket is currently assigned or who can accept the ticket.

• createdate: Date the request was submitted

• closedate: Date that the request was marked as closed, rejected, or cancelled.

• currentAssignee: User name of the user to whom the ticket is assigned.

• destinationDomain.name: Domain of objects used in the destination of an access request (for Multi-Domain Interconnected mode only).

• domain.name: Domain in which the ticket was created (for Multi-Domain Segregated mode only).

• expirationdate: Expiration date set for the ticket.

  Only closed tickets with unrevoked expiration dates are found.

• fielddesc: Description field of a user-defined field in the ticket.

• fieldname: Name of a user-defined field in the ticket.

• fieldtype: Type of a user-defined field in the ticket.

• fieldvalue: Value in a user-defined field in the ticket.

• handler: All open or closed tickets in which the specified user requested a change to this rule, handled at least one workflow step, or is currently assigned to a ticket step .

• id: Ticket ID number.

• priority: One of the following values:

  • Critical
  • High
  • Normal
  • Low

• referringTo: All open or closed tickets that refer to the ticket ID specified in the search.

• requester: User who submitted the request.

• sdDomain.name: Domain of a Decommission Network Object request (for Multi-Domain Interconnected mode only).

• slaoutcome: Indicates whether the ticket met the total service-level handling time. Possible values include:

  • unknown: Configured total handling time has not yet arrived.
  • met: Tickets that were closed before the configured total handling time arrived.
  • overdue: Tickets that were open when the configured total handling time arrived, regardless of whether they are now open or closed.
  • NA: SLA tracking is not enabled for the workflow.

• slastatus: Ticket's current SLA status. Possible values include:

  • OK (in addition to tickets that have not yet changed status, all closed tickets have this status, even if outcome is Overdue)
  • Warning
  • Alert
  • Escalation
  • NA (SLA tracking is not enabled for the workflow)

• sourceDomain.name: The domain of objects used in the source of an access request (For Multi-Domain Interconnected mode only)

• status: Ticket (not task) status. Possible values include:

  • in_progress: Ticket is in progress - at least one task is assigned.

  • rejected: Ticket rejected by handler.

  • cancelled: Ticket cancelled by requester.

  • closed: Ticket completed, as verified by requester.

  • resolved: Ticket resolved.

• stepname: Current step or task of the ticket.

• subject: Subject entered by the requester.

• tasksname: Name of the current task when dynamic assignment is used.

• taskstatus: Task status. Possible values include:

  • waiting_to_be_assigned: Task has been assigned and waiting for user to take ticket.

  • assigned: Task assigned to a user.

  • waiting_for_more_info: Handler has requested additional information from user and is waiting for an answer.

  • done: Ticket contains multiple tasks. At least one task is done and at least one task is still to be completed.

  • invalid: Task cannot be assigned as there is no valid handler. For example, handler deleted or configured to be on Out of office.

  • pending: Task still being calculated.

  • pending_license: Ticket contains targets that are not licensed for SecureChange. The ticket cannot advance in workflows until the license status is resolved.

• updatedate: Date that the ticket was last modified.

• workflowname: Name of the specific workflow that the ticket is following.