Report Search Fields

A Details Search in the Reports tab the following fields:

• Ticket ID: ID number that SecureChange assigned the ticket.

• Subject: A free text search of the subject the requester entered for the ticket. Use quotes to search for the exact ticket name. For example:

  "Request access".

• Requester: User who opened the ticket.

• Group: User group that is assigned to this ticket.

• Assigned to: User to which the ticket is currently assigned.

• Current step name: Name of a step or task in the workflow where the ticket is at the present time (for parallel or conditional tasks).

• Priority: Priority level that the requester assigned to the ticket.

• Domains: If you enabled Multi-Domain management, you can select the domains in which to search.

• Status: You can select multiple statuses to include in the search.

• SLA: Service Level Agreement that the ticket is in at the present time. You can select multiple SLA levels to include in the search.

• Search by field:

  • Name is the display name of a field configured in the Fields tab of a workflow step.

  • Value is the value of the field. You can use these operators to build a query: AND, OR (but no more than one use of one of these logical operators), * (wildcard), - (negate), TO (to define a numeric range).

• Date opened: Date the requester created the ticket.

• Date last modified: Last time anyone did any action on the ticket.

• Expiration date: When an Expiration date range is specified, only closed tickets are returned.