Inbound Mailboxes

This topic is intended for SecureChange workflow owners, who are responsible for creating and maintaining workflows.

Overview

SecureChange can receive email and open a new request with the information in the email. This lets you open a request by mail, without logging into SecureChange.

To do this, you associate each mailbox with a workflow. When SecureChange receives an email in a mailbox, it opens the request in the associated workflow and moves the request to the next step in the workflow.

Before you add an inbound mailbox, you must create new email accounts in your organization's mail server. The mail server must be the one that is configured in Mail Settings. SecureChange connects to the server with the POP3 protocol and any mail that is received is deleted from the mail server.

Each workflow for which you let users open requests by mail must have its own email account in the mail server. SecureChange connects to the mail server and gets mail from these email accounts.

What Can I Do Here?

Adding an Inbound Mailbox

Make sure your mail server is configured in Settings > Mail Settings, and click Test Connections to make sure the connection is successful.
Create a new email account in your mail server to receive requests by mail.
Go to Settings > SecureChange API.
Click Add mail.
Enter a Name for the mailbox.
Select the workflow to which the mailbox will open requests.

The selected workflow is shown as the Active Workflow.

If the active workflow is deleted or deactivated (in Workflows), the original workflow will still be shown as the active workflow, but emails to the inbound mailbox will not open requests.
Enter the username and password for the email account.
Test that SecureChange can access the email account.
Save.

SecureChange is ready to receive mail that is sent to the email account that you entered.

How Do I Get Here?

SecureChange > Settings > Mail Notifications