Free Search Syntax Rules

These rules apply to Free Search:

• The length of the search query string cannot exceed 4,000 characters including spaces.
• When no field name is specified, search phrases are searched for throughout the content of the predefined fields and of all fields configured in workflows.
• When you click in the Free Search field, you can select from the list of predefined fields.

• To search for a field value with multiple words, separated by a space character, use quotation marks. The search results will return all tickets that containing the search terms, regardless of the order in which they appear, For example:

  assignee:"Steve Smith"

  will return tickets with:

  Steve Smith, Steve Samuel Smith, Samuel Steve Smith, and Smith Samuel Steve.

• Use logical operators OR and AND.

  • Operators must be uppercase.

  • You can only use one logical operator when searching for a user-defined field.

• Use * as a wildcard. For example, to find all network addresses in the 192.168.0.0 network, search for:

  192.168.*

• Use - to negate or exclude or NOT include. For example, to find all tickets except those with low priority:

  priority:(* -low)

• To search for a single date, enter the date in the format YYYYMMDD

  For example:

  createdate:20100120

• To search for values in a range. The range limits should be bracketed, with TO between them. For example:

  createdate:[20080120 TO 20090120]

  In an API, the brackets and space should be replaced with URL encoding, for example:

  https://<IP>/securechangeworkflow/api/securechange/tickets/free_text_search/?parameter=createDate%3A%5B20201123%20TO%2020201125%5D

To search for text in a predefined field:

• Enter the field name and the search phrase separated by a colon.

  For example, to find tickets with a priority of high or critical:

  priority:(high OR critical)

To search for text in a user-defined text field:

• Enter fieldname:fieldvalue, with the actual name of the user-defined field and value of the user-defined field. If the field name includes spaces, special characters, or uppercase letters, replace these characters with an underscore (_) or lowercase letters. For example, replace Some field Name with some_field_name.

  For example, to find tickets that have a text field named Department with the value Marketing:

  department:marketing

To search for a date in a user-defined date field:

• Enter fieldname:fieldvalue, with the actual name of the user-defined field and value of the user-defined field. If the field name includes spaces, special characters, or uppercase letters, replace these characters with an underscore (_) or lowercase letters. For example, replace My field Name with my_field_name.

  For example, to find tickets that have a date field named Service Date with the value Fri, Oct 20, 2011:

  service_date:20111020