Managing Access Request Labels

When handling a ticket with an Access Request field, handlers can search for Access Request fields in other tickets, by label and/or by other field values, and import them into the current ticket. Handlers can make an Access Request in an open ticket easily importable from other tickets in the future by applying a label.

Task handlers with the necessary permission can manage the list of available labels.

To manage access request labels, either:

• Go to Settings > Labels:

  

• From an actual Access Request:

  1. In an Access Request field, click Labels:

     

  2. Click Manage labels:

     

In either of the above two label management windows, you can:

• Create or edit a label:

  1. Click Add New, or select an existing label.
  2. Type a Label Name and (optional) a Description.
  3. Click Save.

     Editing a label changes it in any Access Request to which it is already applied.

• Hide a label from appearing in the label list when importing an Access Request: Select the relevant label and for Visibility select Hide Label.

• Delete a label:

  1. Select the relevant label.
  2. Click .

     Deleting a label removes it from any Access Request to which it has been applied.

How Do I Get Here?

SecureChange > Settings > Labels