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From January 01, 2023, TOS R21-3 Classic is EOL. Technical support will be available for a limited period to customers with Extended Support agreements.
Free Search Examples
Some useful Free Search examples are:
- High priority tickets assigned to Alice Grainger, Bob, or Charles:
assignee:("Alice Grainger" OR Bob OR Charles) AND priority:(high OR critical)
- Old tickets (opened in a specific date range, for example: in May 2009) that are still open:
createdate:[20090501 TO 20090530] AND status:(* -resolved -cancelled -rejected)
-
Tickets with a word beginning with net in the Subject, but without the word infrastructure:
subject:(net* -infrastructure)