On This Page
Report Search Fields
A Details Search in the Reports tab the following fields:
-
Ticket ID: The ID number that SecureChange assigned the ticket.
-
Subject: A free text search of the subject the requester entered for the ticket. Use quotes to search for the exact ticket name. For example:
"Request access".
-
Requester: The user who opened the ticket.
-
Group: The user group that is assigned to this ticket.
-
Assigned to: The user the ticket is currently assigned to.
-
Current step name: The name of a step or task in the workflow that the ticket is at. (For parallel or conditional tasks)
-
Priority: The priority level that the requester assigned to the ticket.
-
Domains: If you enabled Multi-Domain management, you can select the domains to search in.
-
Status: You can select multiple statuses to include in the search.
-
SLA: The Service Level Agreement that the ticket is currently in. You can select multiple SLA levels to include in the search.
-
Search by field:
-
Name is the display name of a field configured in the Fields tab of a workflow step.
-
Value is the value of the field. You can use these operators to build a query: AND, OR (but no more than one use of one of these logical operators), * (wildcard), - (negate), TO (to define a numeric range).
-
-
Date opened: The date the requester created the ticket.
-
Date last modified: The last time anyone did any action on the ticket.
-
Expiration date: When an Expiration date range is specified, only closed tickets are returned.