License Expiration, Renewal, and Maintenance

Software License Expiration and Renewal

Tufin offers both perpetual and subscription licenses that can be attached to devices. The same license file can contain perpetual and subscription components (SKUs). Each SKU, includes the number of devices of each type that can be attached using that component.

Perpetual Licenses

Devices attached to a perpetual SKU will never expire.

If you increase the number of gateways managed by a monitored management server, inform your Tufin partner or Tufin, so that you can purchase an extension license. You can request and use a temporary evaluation license to ensure continuous service until Tufin generates an extended permanent license.

When importing and reinstalling a new license file, all devices attached to a perpetual SKU will continue to be attached to a perpetual SKU.

Subscription Licenses

Subscription licenses have an expiration date. Shortly (45 days by default) before a subscription expires, a notification is sent to your SecureTrack administrator listing the SKUs that are going to expire, and the devices covered by those SKUs. This information is also visible in the SecureTrack Licenses page.

Once a subscription license expires, the attached devices are considered Unlicensed. If you want to continue using these devices in TOS, you will need to attach them to available SKUs.

To renew your subscription, you will need to contact Tufin and purchase a new license file. You will then need to import the license file into the system. SecureTrack will then proceed to attach the Expired and Plug and Play devices, if there are enough available SKUs on the imported license file. If there are any Unlicensed devices, or devices with a License about to be expired, you will need to manually attach them to available SKUs.

Later expiration dates are attached to devices before earlier expiration dates to ensure that the device is covered for as long as possible. If there are not enough available SKUs, the devices will be considered Unlicensed.

For Plug and Play devices (devices added beyond the license limit and monitored by SecureTrack for 30 days), SecureTrack will first attempt to attach them to a perpetual license SKU. If there are no available perpetual SKUs, SecureTrack will attach them to a subscription SKU, starting from the latest expiration date. If there is no available subscription license, the devices will remain plug and play until the renewal period expires.

Annual Maintenance and Support

In addition to the product component, a typical Tufin sale includes an annual Maintenance and Support component. Tufin Technologies issues a License Certificate (in PDF format) for each purchase, which details the expiration of the Maintenance and Support rights, before which the contract should be renewed.