Setting 'On Vacation' Status

SecureChange Requester This KC page is intended for SecureChange handlers who are responsible for processing change requests.

Overview

When handlers are out of the office for any reason, it is best to not have tasks assigned to them. To do this, handlers must set the dates that they are out of the office.

Tickets that were already assigned to a handler that is out of the office or for which the handler is the sole participant in a step will be marked as invalid until an administrator reassigns the task to another handler.

Prevent Being Assigned Tasks While you are Away from the Office

  1. In the user menu, click My Settings:

    Preferences

  2. In Out of office, set the start and end dates.

    Save preferences

  3. Click Save.