Rejecting a Ticket

This topic is intended for SecureChange handlers who are responsible for processing change requests.

If you are associated with a user role with the Reject requests permission, you can reject a ticket before all of the tasks are completed.

Rejecting a Ticket

1. When viewing the ticket, click Reject Ticket:

   

2. Enter a reason and click Reject.

   SecureChange sends an email notificationto the requester.