Viewing Group Requests

This KC page is intended for SecureChange handlers who are responsible for processing change requests.

Overview

If you are in a group with the permission that lets members see each other's requests, you can view all the requests that were submitted by your group members, comment on them or duplicate them to use them as templates for new requests. You cannot cancel requests submitted by other members of the group.

View group requests

Set the View filter to the requests that you want to see:
- My Requests (default) – shows requests in which you are the Requester.
- GROUP: (Group Name) – shows all the requests that were submitted by your group members.
Select the request you want to handle from the list.
You can now:
- Add a comment to the request – Go to the ticket details pane and click .
- Duplicate the selected request – Go to the requests list toolbar and click to create a duplicated request with the details of the existing request.
  - You can edit details that are specific to the new request and leave the rest of the information as-is.
  - To save your work and complete the request at a later stage, click Save Draft.
  - To complete the request, click Submit.
  - To discard the new request, click Cancel.

How do I get here?

SecureChange > Requests