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From January 01, 2023, TOS R21-3 Classic is EOL. Technical support will be available for a limited period to customers with Extended Support agreements.
Assigning Change Requests
This topic is intended for SecureChange handlers who are responsible for processing change requests. |
SecureChange users, who are associated with Roles that have the View and perform tasks permission, can access the Tasks tab, where, depending on their permissions and workflow configurations, they can:
- Search the request ticket database, for management purposes or to locate a specific ticket
- Assign Tasks
- Handle Tasks
- Send another user an information request
- Re-assign Tasks
- Return Tasks to be redone
- Reject a Ticket