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Managing Access Request Labels
When handling a ticket with an Access Request field, handlers can search for Access Request fields in other tickets, by label and/or by other field values, and import them into the current ticket. Handlers can make an Access Request in an open ticket easily importable from other tickets in the future by applying a label.
Task handlers with the necessary permission can manage the list of available labels.
To manage access request labels, either:
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Go to Settings > Labels:
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From an actual Access Request:
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In an Access Request field, click Labels:
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Click Manage labels:
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In either of the above two label management windows, you can:
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Create or edit a label:
- Click Add New, or select an existing label.
- Type a Label Name and (optional) a Description.
- Click Save.
Editing a label changes it in any Access Request to which it is already applied.
- Hide a label from appearing in the label list when importing an Access Request: Select the relevant label and for Visibility select Hide Label.
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Delete a label:
- Select the relevant label.
- Click .
Deleting a label removes it from any Access Request to which it has been applied.
How Do I Get Here?
SecureChange > Settings > Labels