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Rejecting a Ticket
This topic is intended for SecureChange handlers who are responsible for processing change requests. |
If you are associated with a user role with the Reject requests permission, you can reject a ticket before all of the tasks are completed.
Rejecting a Ticket:
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When viewing the ticket, click Reject Ticket:
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Enter a reason and click Reject.
SecureChange sends an email notificationto the requester.