Managing Access Request Labels

When handling a ticket with an Access Request field, handlers can search for Access Request fields in other tickets, by label and/or by other field values, and import them into the current ticket. Handlers can make an Access Request in an open ticket easily importable from other tickets in the future by applying a label.

Task handlers with the necessary permission can manage the list of available labels.

Use one of these two methods to manage access request labels:

  • METHOD 1: Go to Settings > Labels:

    labels

  • METHOD 2: From an actual Access Request:

    1. In an Access Request field, click Labels:

      Access Request Labels

    2. Click Manage labels:

      Access Request Manage labels

In either of the above two label management windows, you can:

  • Create or edit a label:

    1. Click Add New, or select an existing label.
    2. Type a Label Name and (optional) a Description.
    3. Click Save.

      Editing a label changes it in any Access Request to which it is already applied.

  • Hide a label from appearing in the label list when importing an Access Request: Select the relevant label and for Visibility select Hide Label.

  • Delete a label:

    1. Select the relevant label.
    2. Click Delete label.

      Deleting a label removes it from any Access Request to which it has been applied.

How Do I Get Here?

SecureChange > Settings > Labels