Assigning Group Permissions

This topic is intended for SecureChange handlers who are responsible for processing change requests.

Group permissions can be given to any local or LDAP user group in SecureChange. The group should include all the users who need to handle tickets together. You can also add users to this group later.

Assign Group Permissions

Go to Settings > Users and select the group to which you want to give permissions.
Go to the Permissions tab and select:
- Group members can perform actions on requests submitted by other members: Enabled when the group is assigned to a role that has this permission: Create change requests and view Requests tab. Group members cannot cancel each other's requests.
- Group members can handle tasks assigned to other members: Enabled when the group is assigned to a role that has this permission: View Tasks tab and handle tickets.
If you want group members to receive automatic notifications when tasks are assigned to the group, make sure that the group email settings are defined and that the mail notifications are defined correctly.
Assign tasks to this group; the same task assignment procedure applies to both individual users and user groups.
The group members now have permissions to handle tasks together and access each other's requests.