Managing Access Request Labels

Overview

When handling a ticket with an Access Request field, handlers can search for Access Request fields in other tickets, by label and/or by other field values, and import them into the current ticket. Handlers can make an Access Request in an open ticket easily importable from other tickets in the future by applying a label.

Task handlers with the necessary permission can manage the list of available labels.

Manage labels

Use one of these two methods to manage access request labels:

• METHOD 1: Go to Settings > Labels:

  

• METHOD 2: From an actual Access Request:

  1. In an Access Request field, click Labels:

     

  2. Click Manage labels:

     

In either of the above two label management windows, you can:

Create or edit a label

1. Click Add New, or select an existing label.
2. Type a Label Name and (optional) a Description.
3. Click Save.

   Editing a label changes it in any Access Request to which it is already applied.

Hide a label

• To prevent a label from appearing in the label list when importing an Access Request, Select the relevant label and for Visibility select Hide Label.

Delete a label

1. Select the relevant label.
2. Click .

   Deleting a label removes it from any Access Request to which it has been applied.

How do I get here?

SecureChange > Settings > Labels