Free Search Predefined Fields

Predefined fields for Free Search are as follows. For details of the correct syntax, see Free Search Syntax Rules.

  • assignedGroup: The group that the ticket is assigned to.

  • assignee: The task handler that the ticket is currently assigned to or that can accept the ticket

  • createdate: The date the request was submitted

  • closedate: The date that the request was marked as closed, rejected or canceled

  • currentAssignee: The user name of the user that the ticket is assigned to.

  • destinationDomain.name: The domain of objects used in the destination of an access request (For Multi-Domain Interconnected mode only)

  • domain.name: The domain that the ticket was created in (For Multi-Domain Segregated mode only)

  • expirationdate: The expiration date set for the ticket

    Only closed tickets with unrevoked expiration dates are found.

  • fielddesc: The description field of a user-defined field in the ticket

  • fieldname: The name of a user-defined field in the ticket

  • fieldtype: The type of a user-defined field in the ticket

  • fieldvalue: A value in a user-defined field in the ticket

  • handler: All open or closed tickets, where the specified user requested a change to this rule, handled at least one workflow step, or is currently assigned to a ticket step

  • id: The ticket ID #

  • priority: One of the following values:

    • Critical
    • High
    • Normal
    • Low
  • referringTo: All open or closed tickets that refer to the ticket ID specified in the search

  • requester: The user who submitted the request

  • sdDomain.name: The domain of a server decommission request (For Multi-Domain Interconnected mode only)

  • slaoutcome: Whether the ticket met the total service-level handling time. One of the following values:

    • unknown - The configured total handling time has not yet arrived
    • met - Tickets that were closed before the configured total handling time arrived
    • overdue - Tickets that were open when the configured total handling time arrived, whether they are now open or closed
    • NA - SLA tracking is not enabled for the workflow
  • slastatus: The ticket's current SLA status. One of the following values:

    • OK (in addition to tickets that have not yet changed status, all closed tickets have this status, even if outcome is Overdue)
    • Warning
    • Alert
    • Escalation
    • NA (SLA tracking is not enabled for the workflow)
  • sourceDomain.name: The domain of objects used in the source of an access request (For Multi-Domain Interconnected mode only)

  • status: Ticket (not task) statuses as one of these values:

    • in_progress: Ticket is in progress, at least one task is assigned
    • rejected: Ticket rejected by handler
    • resolved: Handling is completed but awaiting requester verification
    • cancelled: Ticket cancelled by requester
    • closed: Ticket completed, as verified by requester
  • stepname: The current step or task of the ticket

  • subject: The subject entered by the Requester

  • tasksname: The name of the current task, when dynamic assignment is used

  • taskstatus: One of these task status values:

    • waiting_to_be_assigned: Task has been assigned and waiting for user to take ticket
    • assigned: Task assigned to a user
    • waiting_for_more_info: Handler has requested additional information from user and is waiting for an answer
    • done: Ticket contains multiple tasks, where at least one task is done and at least one task is still to be completed
    • invalid: Task cannot be assigned as there is no valid handler. For example, handler deleted or configured to be on Out of office
    • pending: Task still being calculated
    • pending_license: Ticket contains targets that are not licensed for SecureChange. The ticket cannot advance in workflows until the license status is resolved
  • updatedate: The date the ticket was last modified

  • workflowname: The name of the specific workflow the ticket is following