Command Troubleshooting

Error message	Next Steps
Apologies, an error occurred. Please try again in 5 or 10 minutes. If the issue persists, contact your Tufin administrator.	TufinMate is limited to processing 20 requests simultaneously. If more than 20 people within your organization request information from TufinMate at once, the 21st user and subsequent requests will receive this message. Previous API requests should clear the queue within about 5 minutes.
Your permissions do not allow this action. Access to this functionality has been restricted. For assistance, please contact your Tufin administrator.	The Tufin admin can adjust your permissions, see Configure TufinMate.
I'm sorry, but I couldn't locate a preceding question or there may have been multiple. Can you please restate the relevant source, destination, and service if applicable?	Re-enter the details relevant to your initial access-related question.
No valid username in SecureChange. Apologies, you must have a SecureChange account to open an access request ticket.	The Tufin admin must create a SecureChange account for you, see Adding Users.
No permissions. I'm sorry, but you don't have the necessary permissions to open a ticket.	The Tufin admin must grant you permissions to open a ticket, see Configuring and Assigning User Roles.
Apologies, you are not the requester of the requested ticket ID, therefore I cannot retrieve this information for you.	Contact your Tufin administrator.
Tufin is unable to confirm there is, or is not, a valid network path between two specified endpoints. This issue can arise due to various reasons, such as topology configuration errors and routing issues. Please contact your Tufin administrator.	Contact your Tufin administrator.
Your SecureTrack permissions do not include access to information about one or more devices along this network path. Please reach out to your network administrator to request this information.	Every SecureTrack user has device-specific permissions configured in SecureTrack. TufinMate enforces these permissions to prevent user access to devices outside his domain. To access and modify these permissions, your administrator should navigate to Admin > Users > Edit User > Device Permissions.