Example: Access Request Workflow

Your IT department wants their ITSM to receive the risk status of each access request ticket that is opened in SecureChange. After the risk status is sent, SecureChange should automatically advance to the next step in the workflow.

To accomplish this task, they decided to create an Access Request workflow in Workflow Integrator (WI). They have already created the workflow in SecureChange and have mapped the relevant parameters between their ITSM and SecureChange. They now need to create the workflow in WI and configure the integration point.

The procedure below will show you how to perform this task.

  1. Click .

  2. From the Actions () list, select New Workflow.

    3. The following appears.

  3. In the Workflow field, select My ITSM request.

  4. In the Outbound Server field, select My ITSM instance.

  5. Select the Ticket Status step.

  6. In Inbound > General, configure the following settings:

    • URL Path: Enter /api/y_tufin_tufin_app/risk_status.

    • Request method: Select PUT.

    • After Request: Select Advance the ticket to the next step.

  7. In Upstream, paste the following: 
    {
      "ticket_number": "#ticket_subjects#",
      "risk_results": "#risk_status#"
    }
  8. Go back to General and toggle the Enable switch to On.
  9. Click Save.