Setting Up

To start using Workflow Integrator (WI) to connect SecureChange workflows with ITSM systems, you need to perform some initial setup tasks.

These tasks include:

• Connect to SecureChange: WI needs to be able to get from SecureChange the workflow information as well as communicate the responses received from the ITSM systems.
• Configure SMTP Server: You can use WI to send emails according to a predefined format you create. To send the emails, you will need to configure the outgoing SMTP server the app should use.
• Setting Log Levels: Log levels are used for debugging and determine which information is collected in the log files.

All of these tasks are performed in the Settings () menu.

After making any changes in this dialog box, click Save.

Connect to SecureChange

In the SecureChange section, enter the following information:

Login username
• Login password

The user name and password need to be for a SecureChange user with the permission: Create and handle tickets on behalf of another user (via API only). If this is a new user, log in to SecureChange with that user to validate it.

Configure SMTP Server

In the Email Notification section:

1. Enter the following information:
   • Outgoing SMTP Server
   • Port
   • Sender email address
   • Login username
   • Login password
2. If you want the e-mails to be secured, select Enable TLS.

Set the Log Level

In the Log Level section, select the appropriate log level.

Log Level	Description
ERROR	Messages with error and critical levels are logged.
WARNING	Messages with error, critical, and warning levels are logged.
INFO	Messages with error, critical, warning, and info levels are logged.
DEBUG	All message levels.

If you change the log level, the change takes effect immediately and the web server restarts.

To view the log, run the command kubectl logs -f -l app=workflowintegrator. This log file contains data for user interface activity and API requests from the user.

To view the log, run the command kubectl logs -f -l app=workflowintegrator-worker. This log file contains data for background jobs.