Assigning Change Requests

This topic is intended for SecureChange handlers who are responsible for processing change requests.

SecureChange users, who are associated with Roles that have the View and perform tasks permission, can access the Tickets tab, where, depending on their permissions and workflow configurations, they can:

• Search the request ticket database (for management purposes or to locate a specific ticket)
• Assign Tasks
• Handle Tasks
• Send another user an information request
• Re-assign Tasks
• Return Tasks to be redone
• Reject a Ticket